Our Unique Talent As A Service model goes
beyond traditional offshore outsourcing.
Our Talent as a Service model for offshore outsourcing allows you to manage your dedicated staff the way you see fit, seamlessly integrating your processes and standards.
We source, screen and test the best available talent for your roles to your exact specifications, and you make the hiring decision. You have full control of the team and real-time visibility.
Scale up or down when needed while enjoying transparent pricing and a stress-free end-to-end outsourcing experience.
Our flexible offshore outsourcing solutions enable you to manage your offshore employees your way and seamlessly integrate them as an extension of your local team. You have full control of your team’s productivity, output quality and targets while we provide you with comprehensive support that makes managing your offshore team as simple as possible. We take care of recruitment, performance management, upskilling, HR, payroll, IT support, and infrastructure, so you can focus on achieving your business targets.
Hear from the businesses that have experienced the benefits of our customizable solutions
“EasyHR is a critical partner in our growth. We need to provide immediate and awesome support to our customers. If we slip, it’s game over. I’m so grateful we were referred to Peak Support. The EasyHR quickly got our inboxes under control, and they have continued to provide incredible service.”
"I highly recommend EasyHR for their exceptional customer service and efficient business processes. Their team is professional and responsive, making it a pleasure to work with them. Their attention to detail and ability to meet our needs has been a huge asset to our company.
Discover the answers to some of the most commonly asked questions about our services and how we can help you excel on the field.
Business process outsourcing or BPO involves contracting a third-party firm with the expertise you need to carry out day-to-day tasks like customer service, technical support, and back office operations, many times at a lower cost than would be feasible in-house .Customer service support is the primary area most businesses outsource. BPOs can be categorized into three groups, depending on the location of the third-party vendor. The most common is offshore outsourcing or partnering with business process outsourcing companies that are in another country. A U.S. firm working with a call center in India is a good example. Nearshore outsourcing is when the company and a third-party firm are located in neighboring countries. For instance, nearshoring firms in the United States include vendors in Mexico or Canada. Finally, onshore outsourcing is when both companies are in the same country, regardless of city or province. For example, an Australian bank outsourcing app development to an Australian software developer is an example of onshoring.
The primary motivation for businesses to work with BPO consulting and service firms is to lower costs. That’s because companies hiring BPO consulting vendors don’t need to invest in the equipment, training, office space, and benefits for in-house employees, which substantially reduces overhead. Time is another commodity that BPO operations save on. Not having to deal with essential but time-consuming tasks like customer support and administration help the company focus more on the more strategic work that helps grow the business. Finally, outsourcing is crucial if you want to scale operations rapidly. Rather than hiring a customer service team, you can partner with a BPO vendor and get access to experienced staff almost instantly. If you’re a seasonal business, outsourcing can help meet the demands of the busy season without the need to hire temporary workers, which provides more flexibility and “just-in-time” capacity.
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Work in a team of dedicated professionals where your skills and experience are appreciated by some of the biggest companies in the world. Head to our Careers page to see what industry roles we are currently hiring for!
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